Returns & Exchanges

At Ferro & Company Watches, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy for items in original, unworn condition. If you are not completely satisfied with your purchase, we are committed to ensuring a smooth and transparent refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the watch in its original presentation box with all manuals, tags, and warranty cards to ensure it is protected during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a trackable shipping service to send the package back to our inspection center.

• 4.
  Inspection and Refund

  Once our horologists verify the watch's condition, your refund or exchange will be processed within 5-7 business days.